Helpshift - Customer Support

Helpshift is a tool for handling support tickets.

Setup

  • Go to LionStudios→Settings Manager in Unity menu

  • Switch to the Helpshift tab

  • Click on the Install Helpshift Button

  • Make sure the “Enable auto-initialization” checkbox is checked

Usage

Use the following method to show the Helpshift screen:

HelpshiftSdk.GetInstance().ShowConversation(Dictionary<string, object> configMap = null);

Example:

private void AssignButtonEvent()
{
        GetComponent<Button>().onClick.AddListener(OnFeedbackButtonClick);
}

private async void OnFeedbackButtonClick()
{
        // Can pass optional player info to this method
        HelpshiftSdk.GetInstance().ShowConversation(Dictionary<string, object> configMap = null);
}

Helpshift support screen will not be triggered on the editor; it only works in an Android or iOS build.

For more information on helpshift usage: https://developers.helpshift.com

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