> For the complete documentation index, see [llms.txt](https://lionstudios.gitbook.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lionstudios.gitbook.io/readme/third-party-sdks/helpshift-customer-support.md).
# Helpshift - Customer Support
Helpshift is a tool for handling support tickets.
### Installation
* Go to **Package Manager** → **My Registries** in Unity menu
* Under **Lion Studios - Advanced**, install **Lion - HelpShift** package
### Setup
* Go to **LionStudios** → **Settings Manager** in Unity menu
* Switch to the **Helpshift** tab
* Click on the **Install** Button
* Make sure the **Enable auto-initialization** checkbox is checked
### Usage
Use the following method to show the Helpshift screen:
```
HelpshiftSdk.GetInstance().ShowConversation(Dictionary configMap = null);
```
Example:
private void AssignButtonEvent()
{
GetComponent<Button>().onClick.AddListener(OnFeedbackButtonClick);
}
private async void OnFeedbackButtonClick()
{
// Can pass optional player info to this method
HelpshiftSdk.GetInstance().ShowConversation(Dictionary<string, object> configMap = null);
}
{% hint style="info" %}
Helpshift support screen will not be triggered on the editor; it only works in an Android or iOS build.
For more information on helpshift usage:
{% endhint %}
{% embed url="" %}
---
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